Job Description
Job Description
Job Description
Position Summary
The Senior EHR & Practice Management Informatics Specialist serves as the organization's primary resource for the administration, support, optimization, and ongoing improvement of the Allscripts/Veradigm Professional EHR and Practice Management (PM) platforms. This role bridges clinical operations, practice management, and information technology to ensure that providers and staff can effectively utilize technology in support of patient care and business operations.
The ideal candidate will possess significant hands-on experience supporting Allscripts/Veradigm applications in an ambulatory healthcare setting and demonstrate a strong understanding of clinical workflows, revenue cycle operations, end-user support, training, and healthcare interoperability. This individual will serve as a trusted advisor to organizational leadership and clinical teams while driving continuous system improvement initiatives.
EHR & Practice Management Support
- Serve as the primary subject matter expert for Allscripts/Veradigm Professional EHR and Practice Management applications.
- Troubleshoot and resolve application-related issues reported by clinical and administrative staff.
- Manage support requests, prioritize incidents, and ensure timely resolution of reported issues.
- Coordinate with Allscripts/Veradigm support teams and third-party vendors to resolve system issues and implement enhancements.
- Maintain system configurations, templates, forms, provider preferences, scheduling configurations, and workflow settings.
- Participate in application testing and validation activities related to upgrades, patches, and new functionality.
Workflow Analysis & Optimization
- Collaborate with physicians, nurses, medical assistants, behavioral health providers, administrative teams, and leadership to evaluate and improve workflows.
- Identify opportunities to improve efficiency, reduce documentation burden, and enhance user satisfaction.
- Recommend and implement workflow and system configuration improvements.
- Support the development, maintenance, and optimization of clinical documentation templates and workflows.
- Assist departments in leveraging EHR functionality to achieve operational and clinical objectives.
Training & User Support
- Provide initial and ongoing end-user training for clinical and administrative staff.
- Develop user guides, workflow documentation, and training materials.
- Support onboarding and training of new employees.
- Serve as an escalation point for complex application issues and workflow questions.
- Promote best practices in EHR and Practice Management system utilization.
Data, Reporting & Quality Initiatives
- Assist with quality reporting programs and performance improvement efforts.
- Analyze system data to identify trends, gaps, and opportunities for optimization.
- Support population health, quality measure tracking, and value-based care initiatives.
- Collaborate with operational and clinical leadership to identify reporting needs and assist in the interpretation of EHR and Practice Management data.
- Maintain data integrity by validating report accuracy and supporting data quality improvement efforts.
Interfaces & System Integration
- Assist with the management, monitoring, and support of interfaces between the EHR and external systems.
- Coordinate with laboratories, radiology providers, health information exchanges, payers, and technology vendors regarding interface-related issues.
- Participate in interface testing, validation, and troubleshooting efforts.
- Support implementation and optimization of interoperability solutions.
- Maintain documentation related to interface functionality and workflows.
Compliance, Governance & Change Management
- Ensure system utilization aligns with organizational policies, security requirements, and regulatory standards.
- Support HIPAA compliance and the protection of patient health information.
- Participate in system audits, risk assessments, and compliance-related activities.
- Assist with application governance processes, change control procedures, and documentation standards.
- Promote standardization and best practices across departments.
Required Qualifications
- Bachelor's degree in Health Informatics, Healthcare Administration, Information Systems, Nursing, Clinical Operations, or a related field; or equivalent combination of education and experience.
- Minimum of three (3) years of direct experience supporting Allscripts Professional EHR and/or Practice Management systems.
- Experience supporting ambulatory healthcare organizations, physician practices, community health centers, or multi-site clinical environments.
- Demonstrated understanding of clinical workflows, patient registration, scheduling, documentation, billing, and revenue cycle processes.
- Experience troubleshooting application issues and collaborating with software vendors.
- Strong analytical, problem-solving, and organizational skills.
- Excellent verbal and written communication skills.
- Ability to work independently while managing multiple priorities.
Preferred Qualifications
- Five (5) or more years of experience supporting Allscripts/Veradigm Professional EHR and PM systems.
- Experience in a Federally Qualified Health Center (FQHC) environment.
- Knowledge of healthcare interoperability standards, including HL7, CCD/C-CDA, FHIR, and Carequality.
- Experience supporting laboratory, imaging, and health information exchange interfaces.
- Familiarity with UDS, MIPS, PCMH, and other healthcare quality reporting initiatives.
- Experience participating in EHR implementations, upgrades, and optimization projects.
- SQL querying, reporting, or healthcare analytics experience.
- Relevant healthcare informatics, EHR, or project management certifications.
Knowledge, Skills & Abilities
- Expert knowledge of Allscripts/Veradigm Professional EHR and Practice Management systems.
- Strong understanding of ambulatory clinical and operational workflows.
- Ability to translate operational needs into technology solutions.
- Strong customer service orientation and commitment to end-user success.
- Ability to communicate effectively with clinical staff, executive leadership, vendors, and technical teams.
- Excellent troubleshooting and critical-thinking skills.
- Strong documentation and organizational abilities.
- Ability to manage projects and priorities in a fast-paced healthcare environment.
Working Conditions
- Primarily office-based with regular interaction with clinical and administrative personnel.
- Occasional travel between organizational locations may be required.
- Participation in after-hours support activities related to system upgrades, maintenance, or critical issue resolution may occasionally be necessary.
Job Tags
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