Legal Entity: American Honda Motor Co., Inc.
Business Unit: BU Human Resources
Department: DEP Payroll
Division: DIV HR Ops, Total Rewards
Work Location: Honda Heritage Center
Shift: 1st
Workstyle: Remote Eligible up to 20%
Career Level: 2
Job Grade: Non-Exempt-5 (NE5)
The Payroll Support Specialist serves as the first point of contact for payroll-related inquiries and support requests from associates, managers, Human Resources, and external parties. This role provides excellent customer service, resolves Tier 1 payroll inquiries, completes employment and income verification requests, researches legal and documentation requests, and dispatches cases to Payroll Operations, Payroll Tax, or Time & Labor for timely resolution within established service level agreements.
Payroll Customer Service & Tier 1 Case Resolution
• Serve as the first point of contact for payroll-related inquiries submitted through HR
Connect, email, phone, or other service channels
• Resolve Tier 1 payroll questions related to pay, deductions, direct deposit, taxes,
timekeeping, payroll calendars, and general payroll processes
• Provide professional, accurate, and customer-focused communication to associates,
managers, HR partners, and external requestors
• Document case activity, research steps, outcomes, and customer communications
clearly and consistently
• Escalate sensitive, urgent, or complex issues to appropriate payroll teams or
leadership
Case Intake, Triage & Dispatch
• Review, categorize, prioritize, and route payroll-related cases to Payroll Operations,
Payroll Tax, or Time & Labor based on issue type and required expertise.
• Monitor case queues to support service level agreement adherence and timely follow-
up
• Identify missing information and request additional details needed to support
resolution
• Partner with payroll workstreams to ensure cases are routed accurately and closed
with appropriate documentation
• Identify recurring routing issues and recommend improvements to case categories,
intake forms, and knowledge articles.
Employment Verifications, Legal Requests & Administrative Support
• Complete verification of employment and income requests in accordance with
company policy and confidentiality requirements
• Research and support legal requests, subpoenas, garnishment inquiries,
unemployment surveys, and payroll record requests as assigned
• Maintain accurate payroll support documentation and ensure sensitive information is
handled with discretion
• Coordinate with Payroll Operations, Payroll Tax, HR, Legal, or other teams when
additional review is required.
Knowledge Management & Continuous Improvement
• Support creation and maintenance of payroll knowledge articles, service scripts, FAQs,
and standard operating procedures.
• Identify inquiry trends, customer experience concerns, and opportunities to improve
service delivery.
• Participate in training, cross-training, and process improvement activities to strengthen
payroll support consistency
Associate degree in Business, Human Resources, Accounting, Finance, or related field preferred
▪ Equivalent combination of education and relevant experience may be considered.
Minimum Experience
▪ One to three years of customer service, payroll support, HR shared services, human
resources, timekeeping, or related administrative experience.
▪ Experience using case management, ticketing, payroll, or timekeeping systems
preferred.
▪ Experience in handling confidential employee information and service level
expectations preferred.
What differentiates Honda and make us an employer of choice?
Total Rewards:
Career Growth:
Additional Offerings:
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
...Job Description Job Description CDL drivers are needed in the Calera, AL, area. Local, home daily, pneumatic drivers. Company drivers at Walpole use well-maintained equipment that is new and dependable, minimizing unnecessary downtime. Walpole drivers enjoy many...
...Solutions is seeking a skilled Brazer to join our manufacturing team in Norman. This role is responsible for performing brazing operations on assembly line and sub-assembly components with precision and efficiency. Key Responsibilities Perform brazing operations...
Travel Physical Therapist (PT) Company: Fusion Medical Staffing Location: Facility in Eaton, Colorado Job Details Fusion Medical Staffing is seeking a skilled Physical Therapist for a 13-week travel assignment in Eaton, Colorado. As a member of our team...
...Position Type: Substitute/Substitute Nurse Date Posted: 10/13/2026 Location: District-wide Closing Date: on going SCHOOL DISTRICT OF SUWANNEE COUNTY SUBSTITUTE SCHOOL NURSE SALARY: $25.00 Per Hour~RN $16.00 LPN (or per the 2026-2027...
...We are committed to providing exceptional care to individuals in need. Our caregivers are highly trained and compassionate, with a passion for making a positive impact in the lives of others. With flexible scheduling, caring environment, competitive pay, bonus opportunities...